001 / Frequently Asked Questions
We hope you find the answers to your questions here, but if you need to contact us we are here for you 10-16.
Just send us an email at help@brashstudios.com.
Product & Care
What makes BRASH jewelry waterproof and hypoallergenic?
BRASH jewelry undergoes a meticulous PVD (Physical Vapor Deposition) coating process. This process not only ensures that our pieces are waterproof, sweat-proof, and tarnish-free but also makes them hypoallergenic. Our jewelry is designed to be worn all day, every day, without losing its sparkle or causing irritation to sensitive skin.
Can I wear BRASH jewelry while swimming or showering?
Yes, you can! Our waterproof jewelry is specifically designed to withstand exposure to water, whether you're swimming in the ocean, taking a shower, or enjoying a relaxing bath. The PVD coating protects against water damage and tarnishing, ensuring your jewelry stays beautiful and shiny.
Can I wear BRASH jewelry while working out?
Absolutely. Our jewelry is sweat-proof and designed to withstand the rigors of an active lifestyle. Whether you're at the gym, running, or doing yoga, your BRASH pieces will remain intact and beautiful.
Is BRASH jewelry safe for sensitive skin?
Absolutely. Our hypoallergenic jewelry is crafted with materials that are gentle on sensitive skin. The PVD coating process eliminates the risk of allergic reactions, making our pieces safe and comfortable for everyday wear.
Will my BRASH jewelry tarnish over time?
No, our jewelry is made to be tarnish-free. The PVD coating ensures that your pieces remain shiny and new-looking, even after extended wear. Enjoy the peace of mind that comes with knowing your BRASH jewelry will retain its beauty over time.
What materials are used in BRASH jewelry?
We use high-quality stainless steel as the base for our jewelry, which is then coated with a durable PVD layer. This combination ensures that our pieces are strong, long-lasting, and resistant to tarnishing, sweat, and water.
Does BRASH offer a warranty on its jewelry?
At BRASH, we stand by the quality of our jewelry. If your BRASH piece tarnishes, fades, or breaks unexpectedly, we'll replace it for you. Simply send a photo of the item along with your order number to hello@brash-studio.com. No lengthy explanations needed – we’ll swiftly process your replacement or provide store credit.
Please be aware that we cannot replace items that are lost, stolen, intentionally damaged, or damaged by external forces. Our fair use policy ensures that all our customers are treated with fairness and respect.
How should I care for my BRASH jewelry?
While our jewelry is designed to be low-maintenance, here are a few tips to keep your pieces looking their best:
- Clean Regularly: Gently clean your jewelry with a soft cloth to remove any oils or dirt.
- Avoid Harsh Chemicals: While our jewelry is resistant to perfumes and lotions, it's best to avoid prolonged exposure to harsh chemicals.
- Store Properly: Store your pieces in a jewelry box or pouch to prevent scratches and maintain their shine.
Payment & Orders
What payment methods do you accept?
Credit cards
Visa & Mastercard.
PayPal
You can pay with your PayPal account or your credit card through PayPal.
Apple Pay
You can pay with your Apple Pay account.
Will there be customs and taxes for orders outside of the EU?
Yes, there may be customs and taxes for orders outside of the EU. The amount of customs and taxes will vary depending on the country of destination.
Can I change my order?
If there are errors or desired changes to your order, we will do our best to assist you. However, in some cases, the package may already be packed or processed.
Please contact us as soon as possible at hello@brash-studios.com.
Once your order has been shipped, we cannot make any changes to it. You will receive an email once the package is dispatched.
Shipping & Returns
How long will it take to receive my order?
The exact delivery time may vary depending on the shipping destination and the shipping method you choose.
Typically it takes 1-2 business days to receive your order. We ship all orders within 24 hours of receiving them.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
30-day money-back guarantee
As a consumer, you have a 30-day cooling-off period after you receive your order. During this time, you can return your order for a full refund.
Here are some things to keep in mind when returning your order:
- The jewelry must be in its original condition.
- The jewelry must be unused and undamaged.
- The jewelry must be accompanied by all original packaging.
- You will be responsible for the cost of shipping the item back to us.
See detailed return policy here.
How do I return my order?
To return your order, simply contact us and we will provide you with a return shipping label. We will refund your purchase within 30 days of receiving the returned item.