001 / Returns & refunds
As a customer, you have a 30-day cooling-off period after you receive your order. During this time, you can return your order for a full refund.
To return your order, simply contact us and we will provide you with a return shipping label. We will refund your purchase within 30 days of receiving the returned item.
You can't cancel your purchase by refusing to receive the goods. You must first give us notice of your intention to return the goods.
REFUND POLICY
What is your return & exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@brashstudios.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@brashstudios.com.
Damages & issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us.
Contact
Can't find what you are looking for? We warmly invite you to contact us at help@brashstudios.com.