Terms of service
Brashstudios.com Is owned an run by the company
BRASH ApS
CVR No.: 44947617
Højbro Plads 21, 2. sal
1200 København K
Denmark
Mail.: legal@brashstudios.com
Introduction (1)
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with BRASH (the "Company", "we", "us", or "our"), a company registered under the laws of Denmark.
Please read these Terms and Conditions carefully before using our website (the "Service"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Purchases & Payments (2)
If you wish to purchase any artificial flower or related product made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
Please note that you must be at least 18 years old to make a Purchase on our website. All prices displayed on our site include VAT.
Our website is available for purchases 24/7, except during times of maintenance or website updates.
Upon your Purchase, the total amount will be reserved on your account but will only be deducted when your goods are shipped out of our warehouse. This ensures that your payment is fully processed and secure before the item leaves our possession.
In the event of any issues or discrepancies with your purchase, please contact our customer support immediately.
For your convenience, we offer various payment methods and currency options. You can choose to pay in DKK, SEK, or EUR, with the potential addition of more currency options at our discretion in the future.
We accept payments through the following platforms: Visa, Mastercard, Amex, Maestro, Apple Pay, Google Pay, Mobile Pay, Klarna, Union Pay, and Shop Pay. Please choose the one that suits your needs best when making a purchase.
Delivery (3)
BRASH delivers within the European Union and Norway. Please note that duties for deliveries to Norway are not included in the price and are the responsibility of the buyer.
We pride ourselves on our swift service. Orders are typically dispatched within one business day of the purchase and generally reach our customers within 1-3 business days.
We utilize various courier services to ensure your delivery is prompt and reliable. Currently, we use GLS, DAO, Post Nord, DHL, and UPS for our shipments, though we reserve the right to include more delivery partners in the future.
Claims (4)
At BRASH, we take our customers' satisfaction seriously. If you encounter an issue with any of our products, we urge you to let us know immediately.
You have a right to make a claim for up to 24 months following your purchase. If we find your claim to be valid, we'll either repair or replace the product, exchange it for an item of equivalent value, or refund your money.
Claims should be made within a reasonable timeframe after you discover the issue with the product. In order to process your claim, you will be required to return the product to our warehouse, properly wrapped. A shipping label will be provided by us for this return.
To initiate a claim, please email us at legal@BRASHstudios.com. Please note, if BRASH opens any boutiques in the future, they may not be able to accept returned items for claims. In such instances, you may still be asked to return the item to our warehouse.
Right of Return (5)
At BRASH, we want you to be completely satisfied with your purchase. If you are not, you have the right to return your item within 30 days of receiving it.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be returned in its original packaging with any seals intact. Items that have been used or have broken seals cannot be returned.
If you wish to return an item, please use the return portal available on our website before sending your item back to our warehouse.
Please note that you are responsible for the cost of return shipping.
To help us improve our products and services, we kindly ask you to complete the return form in our return portal and let us know the reason for your return.
If your order was placed using a promotional offer, such as "Buy 2, Get 1 Free", and you return one or more items causing the order to no longer qualify for the promotion, the value of the discount received will be deducted from your refund. Any refund will be adjusted to reflect the original price that would have applied without the promotion.
Vouchers & Discounts (6)
From time to time, BRASH may offer promotional vouchers and discounts. These vouchers and discounts can be used to obtain a reduction in the price of certain items, subject to the terms and conditions associated with each promotion.
Please note that misuse of vouchers and discounts is strictly prohibited. This includes, but is not limited to, attempting to apply a voucher or discount to an ineligible item, using a voucher or discount more times than permitted, or attempting to use a voucher or discount after its expiry date.
Any such misuse of vouchers and discounts may result in the cancellation of your order. In serious cases, we reserve the right to ban you from using our webshop. We urge you to use all vouchers and discounts in a fair and honest manner.
Links To Other Websites (7)
Our Service may contain links to third-party websites or services that are not owned or controlled by BRASH. BRASH has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Changes (8)
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Governing Law (9)
These Terms shall be governed and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Privacy & Cookie Policy (10)
Your privacy is of utmost importance to us. We handle all personal data in accordance with our Privacy Policy, which explains our practices related to the collection, use, and storage of your personal information. Please refer to our Privacy Policy found [here]
In addition, our website uses cookies to enhance and personalize your browsing experience. By using our website, you agree to the use of cookies. You can find more information about how we use cookies in our Cookie Policy, available [here]
Please ensure you read and understand both our Privacy and Cookie Policies before continuing to use our website.